I picked up my machine today. Yeah! I was very excited about it. The stitch sample produced at the store looked good. I got home, set everything up, ran some samples and could not duplicate the results. :(
The good thing is there are no skipped stitches on my samples. The bad thing is my machine is still having some major upper tension issues. My thread tension ranges from 0-9. The 1 setting is the only setting producing an adequate straight and zigzag stitch. I'm using a brand new size 12 needle out of the pack on a decent weight cotton and linen blend--double thickness of fabric. The thread is no more than a year old--top thread is purple Gutterman, bottom is the new Dual Duty Coats&Clark in black. Ditto with other stitches like a sample decorative and knit stitch. A tension of 4 should produce adequate results for all 4 stitch samples. It's one of the reasons I took my machine in in the first place. Unless the roads are bad, it's going back tomorrow.
I'm majorly bummed about this. I have work to do!