There's a thread going at one of our favorite sewing websites about an independent company. Seems a person had a problem with a pattern and posted the info. Some responded they had a similar experience, some have never had this problem, most were supportive of the company however.
I am supportive of the company as well, although I've only ordered 1 pattern from them and purchased another via a used pattern sale. The pattern I paid top dollar for was in excellent condition, no problems whatsoever, and it was purchased with my eyes wide open. I know what to expect from this company because of what people have posted in the past.
Getting a new company started is tough. Even more so in this economy. Negative comments travel at the speed of light, and positive comments are like snail mail.
Overall, I didn't feel the thread was taking a spin in a negative direction. However, the thread was closed by the moderator and I respect that. She has to make a tough decision and it was made.
The one thing that concerns me is that many feel the person should go directly to the source (the company) to air their complaint. I absolutely agree with that. However, I think posting it on the boards is also a good thing. Perhaps a few people might want to wait to avoid the same aggravation. This is understandable. I know I would wait.
As some posters have pointed out, there can be pattern errors from all companies. How true! My issue is I rarely pay more than $2 for a Big 4 pattern. So if there is an error, I don't mind it as much. It's the cost principle. Kind of like a hotel. If I'm paying for a cheap hotel, I don't expect good amenities. There's likely no mini fridge, no hairdryer, maybe no sample soap etc. If I'm paying $150/night or higher, my expectations go way up. I want a coffee maker, candy on my pillow, and all the goodies that one might expect by paying more for a night's stay.
When I pay between $12-$20 for a pattern from an independent, I expect a top notch pattern. In fact, spoon feeding is really nice, but not necessary. Helpful tips are very much appreciated. Okay, okay..."expected" ;) .
Therefore, if someone has a problem with a particular run of a pattern, it's helpful to know. It's not going to prevent me from ordering from X company, but I'll likely wait a few months until I think the issue is probably worked out. It saves me aggravation. I hate to see topics closed, particularly when I think the tone was not overly negative. I mean, I've seen really negative stuff about this company when it first started and those threads, if my memory serves me right, were never closed and Read Only.
I think the original poster's comment was helpful. I think the company has always tried to do right by their customers and will continue to do so. They seem helpful and eager to help. Is the issue because of the particular company? What if it was any other company like, for example, Simplicity, Butterick, McCall's or Vogue? I don't know.
We, sewers, need to know as much as possible about patterns. And if there's an issue, I, as a customer, would like to know. I can avoid this particular run for a few months. Being a moderator is a tough job, and I respect the decision made. In fact, I'm glad the entire thread wasn't deleted. Doing so would be a disservice to the members.
What do you think? All thoughts and comments are appreciated no matter what the angle.